Privacy policy

Last updated: August 25, 2026

Lattice&Life operates this store and website, including all related information, content, features, tools, products and services, to provide you with a curated shopping experience (the “Services”). Lattice&Life is powered by Shopify, which enables us to provide the Services. This Privacy Policy explains how we collect, use and disclose your personal information when you visit, use, purchase from or otherwise transact with the Services, or communicate with us in other ways. If our Terms of Service conflict with this Privacy Policy, this Privacy Policy governs the collection, processing and disclosure of personal information.

Please read this Privacy Policy carefully. By using or accessing the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use and disclosure of your information described in it.

Personal information we collect or process

“Personal information” means information that identifies, or can reasonably be linked to, you or another individual. It does not include information collected anonymously or de-identified so that it cannot identify you. Depending on how you use the Services, where you live and the extent permitted or required by applicable law, we may collect or process the following categories of personal information, including inferences derived from them:

Contact details: your name, address, billing and shipping addresses, telephone number and email address.
Financial information: credit and debit card and financial account numbers, payment and financial account information, transaction details, payment methods and confirmations, and other payment details.
Account information: your username, password, security questions, preferences and settings.
Transaction information: products you view, add to your cart or wish list, purchase, return, exchange or cancel, and your transaction history.
Communications with us: information included in your communications, such as customer support enquiries.
Device information: information about your device, browser and network connection, IP address and other unique identifiers.
Usage information: information about your interactions with the Services, including how and when you access and navigate them.

Sources of personal information

We may collect personal information from:

You directly, including when you create an account, visit or use the Services, communicate with us or otherwise provide personal information.
Automatically through the Services, including from your device when you use our products or Services or visit our website, and through cookies and similar technologies.
Our service providers, including when we engage them to use particular technologies or collect or process personal information on our behalf.
Our partners and other third parties.

How we use your personal information

Depending on your interactions with us and the Services you use, we may use personal information for:

Providing, personalizing and improving the Services. This includes performing our contract with you, processing payments and orders, remembering your preferences and products of interest, sending account notifications, processing purchases, returns, exchanges and other transactions, creating and managing your account, arranging delivery, facilitating returns and exchanges, enabling reviews and personalizing your shopping experience, such as recommending products based on purchase history. This may include using personal information to better tailor and improve the Services.
Marketing and advertising. This includes sending marketing, advertising and promotional communications by email, text or post, and displaying online advertisements on the Services or other websites based on past purchases, cart additions and other use of the Services.
Security and fraud prevention. We use personal information to authenticate accounts, provide a secure payment and shopping experience, detect, investigate and respond to potentially fraudulent, unauthorized, illegal, dangerous or malicious activity, protect public safety and keep the Services secure. If you register an account, you are responsible for keeping your credentials secure. We strongly recommend that you do not share your username, password or other access details.
Communicating with you. We use personal information to provide customer support, respond promptly, deliver effective services and maintain our business relationship with you.
Legal reasons. We use personal information to comply with applicable law and respond to valid legal processes, including requests from law enforcement or government agencies; to participate in or investigate civil discovery, actual or potential litigation or other disputes; and to investigate and enforce possible violations of our Terms or policies.

How we disclose personal information

In certain circumstances, we may disclose personal information to third parties for legitimate purposes in accordance with this Privacy Policy, including:

To Shopify, vendors and other third parties that provide services on our behalf, such as IT administration, payment processing, data analytics, customer support, cloud storage, fulfilment and delivery.
To business and marketing partners to provide marketing services and deliver advertising. For example, we use Shopify to support personalized advertising with third-party services based on your online activity across merchants and websites. Our business and marketing partners use your information under their own privacy policies. Depending on where you live, you may have the right to direct us not to share your information for targeted advertising and marketing based on activity across different merchants and websites.
When you direct, request or consent to disclosure to third parties, such as for shipping products or using social media widgets or login integrations.
With affiliates or within our corporate group.
In connection with business transactions such as mergers or bankruptcy, to comply with legal obligations (including subpoenas, search warrants or similar requests), to enforce applicable Terms and policies, and to protect or defend the Services and our rights and those of users and others.

Our relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services to provide and improve them. Information you submit is transmitted to and shared with Shopify and third parties that may be located outside your country of residence for these purposes. We also use certain enhanced Shopify features to protect, grow and improve our business, incorporating data from your interactions with our store, other merchants and Shopify. To provide these features, Shopify may use personal information collected about those interactions. In these cases, Shopify is responsible for processing your personal information and responding to requests to exercise your rights concerning that use. To learn more, see the Shopify Consumer Privacy Policy. Depending on where you live, you may exercise certain rights through the Shopify Privacy Portal.

Third-party websites and links

The Services may contain links to websites or platforms operated by third parties. When following links to sites we do not operate or control, please review their privacy, security and other terms. We do not guarantee, and are not responsible for, the privacy or security of those sites or the accuracy, completeness or reliability of their information. Information you provide in public or semi-public spaces, including third-party social networks, may be visible to other users of the Services or those platforms without limits on its use by us or third parties. Providing a link does not itself endorse the platform's content or owners or operators, unless expressly stated on the Services.

Children's data

The Services are not intended for children, and we do not knowingly collect personal information from children below the age of majority in your jurisdiction. If you are a parent or guardian of a child who has provided us with personal information, you may contact us using the details below to request deletion. As of this Privacy Policy's effective date, we do not have actual knowledge that we “share” or “sell” personal information of individuals under 16, as those terms are defined by applicable law.

Security and retention

No security measure is perfect or impenetrable, and we cannot guarantee perfect security. Information you send us may not be secure during transmission. We recommend avoiding unsecured channels when communicating confidential or sensitive information.

How long we retain personal information depends on factors including maintaining accounts, providing the Services, meeting legal obligations, resolving disputes and enforcing applicable agreements or policies.

Your rights and choices

Depending on where you live, you may have some or all of the following rights. These rights are not absolute, may apply only in certain circumstances, and we may decline requests where permitted by law.

Access / right to know: you may request access to personal information we hold about you.
Deletion: you may request deletion of personal information we hold about you.
Correction: you may request correction of personal information we hold about you.
Data portability: you may receive a copy of your personal information and request transfer to an external service in certain circumstances and subject to exceptions.
Communication preferences: we may send promotional emails, which you can opt out of at any time using the unsubscribe option in the email. We may continue to send non-promotional messages, such as important account or order updates.

You can exercise these rights as indicated on the Services or by contacting us below. For details about Shopify's use of personal information and rights relating to data processed by Shopify, see the Shopify Privacy Portal.

We will not discriminate against you for exercising these rights. Where permitted or required by law, we may need to verify your identity before processing a request. You may appoint an authorized agent in accordance with applicable law. Before accepting an agent's request, we require evidence of authorization and may also ask you to verify your identity directly with us. We respond within the time limits required by applicable law.

Complaints

If you have concerns about how we process personal information, please contact us below. Depending on where you live, you may have the right to appeal our decision using these contact details or complain to your local data protection authority.

International transfers

We may transfer, store and process your personal information outside your country of residence.

When transferring personal information outside the European Economic Area or the United Kingdom, we rely on recognized transfer mechanisms, such as the European Commission's Standard Contractual Clauses or equivalent agreements issued by the relevant UK authority, unless the destination country is recognized as providing an adequate level of protection.

Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or for operational, legal or regulatory reasons. We will post the revised policy on this website, update the “Last updated” date and provide notice as required by law.

Contact

For questions about our privacy practices or this Privacy Policy, or to exercise your rights, email info@latticelife.jp.