Frequently asked questions

About the product

How is a 3D-printed pillow different from a conventional pillow?

The internal lattice lets us design firmness, resilience and airways in different areas. Unlike conventional filling, the structure can be washed all the way through for easy cleaning.

Can I use it on my back or side?

It is designed for both. The feel varies depending on your sleeping position, body shape, bedding and personal preferences.

How firm is it?

Rather than the deep sinking sensation of memory foam, it provides springy support that flexes with you.

Can I use it if I have a straightened neck?

This product is not a medical device and is not intended to improve medical symptoms. Stop using it if you experience discomfort or pain, and consult a doctor as needed.

Will it feel hot or stuffy?

The lattice creates pathways for airflow. Your experience will vary with room temperature, bedding and individual factors.

Does it have an odour when first opened?

You may notice an odour characteristic of the material. If it bothers you, air the pillow in a well-ventilated place away from direct sunlight.

Care

Can I wash the pillow and cover?

Both are washable. For specific instructions and precautions, see Care and warranty.

Orders, shipping and warranty

Is there a shipping charge?

Standard shipping within Japan is free.

Where can I find shipping and return conditions?

See our Shopping guide for the process from ordering to delivery, and our Shipping policy and Returns and refunds policy for full terms.

Is there a warranty?

The pillow comes with a 3-year quality warranty. For eligibility and how to claim, see Care and warranty.

Still need help?

Please contact us.